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Jak grzecznie odpowiedzieć mailowo na zażalenie niezadowolonego klienta? 3 przykłady

W biznesie nieuniknione są sytuacje, w których klient może być niezadowolony z usługi lub produktu. W takich momentach kluczowe jest zachowanie profesjonalizmu i empatii w komunikacji z klientem. Dzisiaj przedstawiamy Wam 3 przykłady e-maili po angielsku, które pomogą w grzecznym odpowiadaniu na niezadowolenie klienta.




1. E-mail potwierdzający otrzymanie opinii klienta:


Subject: Confirmation of Your Feedback


Dear [Client's Name],


Thank you for taking the time to share your feedback with us. We truly value your opinion and appreciate the opportunity to address any concerns you may have.


Rest assured that we are looking into the matter thoroughly and will do everything in our power to ensure your satisfaction.


If you have any further questions or concerns, please don't hesitate to reach out to us.


Best regards,

[Your Name]

[Your Position]

[Your Contact Information]


2. E-mail wyrażający zrozumienie i przeprosiny:


Subject: Apology for Your Experience


Dear [Client's Name],


I am writing to express my sincere apologies for the inconvenience you experienced with our [product/service]. Your satisfaction is our top priority, and we regret that we fell short of meeting your expectations on this occasion.


Please know that we are taking your feedback seriously and are working diligently to address the issue to prevent it from happening again in the future.


We appreciate your patience and understanding in this matter.


Kind regards,

[Your Name]

[Your Position]

[Your Contact Information]


3. E-mail informujący o podjętych działaniach naprawczych:


Subject: Action Taken Regarding Your Concerns


Dear [Client's Name],


I wanted to follow up on your recent feedback regarding [specific issue]. Your insights have been invaluable to us, and I want to assure you that we have taken immediate action to rectify the situation.


We have implemented [specific steps taken] to ensure that such issues are addressed promptly and effectively in the future.


Thank you for bringing this matter to our attention, and please do not hesitate to contact us if you have any further questions or concerns.


Warm regards,

[Your Name]

[Your Position]

[Your Contact Information]


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