W jaki sposób napisać reklamację w j.angielskim? Jakich zwrotów użyć, aby druga strona zrozumiała nasze intencje? Dziś przedstawiamy Wam trzy przykłady, które możecie śmiało wykorzystywać w codziennej pracy.
Przykład nr 1:
Subject: Unresolved Issue with Recent Purchase
Dear [Customer Service],
I hope this email finds you well. I am writing to express my dissatisfaction regarding a recent purchase I made from your company. On [date], I ordered [product/service] with high expectations, but unfortunately, I have encountered several issues.
[Explain the specific issue(s) concisely, providing relevant details such as order number, product details, and any attempts you've made to resolve the problem.]
I have attached supporting documents and images to this email for your reference. I kindly request that you investigate this matter promptly and provide a resolution at your earliest convenience.
I look forward to hearing from you soon.
Sincerely,
Przykład nr 2:
Subject: Poor Customer Service Experience
Dear [Customer Support],
I hope this email finds you. I am writing to formally complain about the level of service I received during my recent interaction with your company. On [date], I contacted your customer service department via [method of contact] to address an issue with [product/service].
[Provide a detailed account of the interaction, including the names of representatives involved, if available, and any specific instances of unsatisfactory service.]
I am disappointed with the lack of professionalism and attention to my concerns. I trust that you will take this feedback seriously and take appropriate steps to rectify the situation.
Looking forward to your prompt response.
Best regards,
Przykład nr 3:
Subject: Defective Product Received
Dear [Customer Support Team],
I hope this message reaches you in good health. I am writing to file a formal complaint regarding a recent purchase I made from your company. On [date], I received [product], and I am deeply dissatisfied with its condition.
[Describe the issue with the product, providing specific details such as order number, product name, and a clear explanation of the defect.]
I have attached images of the defective product for your reference. I kindly request a replacement or a refund in accordance with your company's policies.
I appreciate your prompt attention to this matter.
Warm regards,